Which document is written to express disappointment and request a refund or replacement?

The choice of a claim letter as the correct answer is appropriate because this type of document is specifically designed for expressing dissatisfaction with a product or service and requesting a resolution, such as a refund or replacement. When a consumer encounters a problem, a claim letter serves to formally communicate the issue to the provider or company, detailing the specifics of the situation and articulating what the sender seeks as a remedy.

In a claim letter, the writer typically includes pertinent information, such as the nature of the complaint, any supporting documentation (like receipts or warranties), and a clear statement of the desired outcome. This format not only conveys the disappointment but also establishes a basis for the request, making it easier for the recipient to address the situation.

Other document types do not fulfill this purpose. An inquiry letter is meant to solicit information rather than address a complaint. A résumé focuses on presenting a person's work experience and qualifications for job applications, while a letter of recommendation is crafted to endorse an individual's abilities or character. Hence, these documents do not align with the goal of expressing disappointment and seeking a resolution.